FairSpin Privacy Policy

At FairSpin, we are committed to protecting your personal data and respecting your privacy while you enjoy our gaming platform. This Privacy Policy explains how we collect, use, store, and protect your information when you visit FairSpin Casino or use our services. By accessing our website, you agree that we may process your data as described below.

Who We Are

Our FairSpin platform is operated by Techcore Holding B.V., a company registered under the laws of Curaçao, registration number 151612, with its registered office at Abraham Mendez Chumaceiro Boulevard 03, Willemstad, Curaçao. We hold a valid license issued by the Curacao Gaming Authority (CGA), License Number OGL/2024/222/0540. Payment processing on our platform is handled by Fabeltra Ltd, a Cyprus-incorporated company, registration number 399178. We at FairSpin Casino operate in full compliance with applicable data protection regulations across our target markets.

Information We Collect

When you register a FairSpin casino account, play games, make deposits, or contact our support team, we collect various categories of personal information necessary to provide our services and comply with regulatory obligations.

• We gather identification data such as your full name, date of birth, nationality, and address during account registration.
• We collect contact details including your email address and phone number for account verification and communication purposes.
• We record financial information such as payment method details, deposit and withdrawal history, and transaction amounts.
• We track your gaming activity, including games played, bets placed, wins, losses, and loyalty program progress.
• We store technical data such as IP address, device type, browser information, and login timestamps.
• We may collect documents submitted during our verification procedures, including proof of identity and proof of address.

How We Use Your Data

Our FairSpin team uses your personal information for several legitimate purposes connected to operating a safe and compliant gaming environment.

• We use your data to create and manage your FairSpin login credentials and account access.
• We process your financial information to handle deposits, withdrawals, and bonus crediting, including welcome bonus offers and cashback rewards.
• We analyze your activity to personalize promotions such as free spins, the FairSpin no deposit bonus, and other tailored offers.
• We use your information to conduct anti-money laundering (AML) checks and additional verification procedures required for payouts exceeding certain thresholds.
• We may contact you regarding account updates, security alerts, or customer support inquiries.
• We use aggregated data to improve our games, website performance, and mobile applications.

Legal Basis for Processing

Here at FairSpin, we process your personal data based on several legal grounds, including the performance of our contractual obligations when you use our services, compliance with legal and regulatory requirements imposed by our license, our legitimate business interests in preventing fraud and ensuring platform security, and, where applicable, your explicit consent for marketing communications.

Sharing Your Information

We do not sell your personal data to third parties. However, our FairSpin casino platform may share your information with trusted partners who assist us in delivering our services.

• We share data with payment processors, including Fabeltra Ltd, to facilitate deposits and withdrawals.
• We may disclose information to regulatory authorities, such as the Curacao Gaming Authority, upon lawful request.
• We work with identity verification providers to confirm your identity during our compliance checks.
• We may share data with game providers and software vendors solely to deliver gaming functionality.
• We may disclose information if required by law, court order, or to protect our legal rights.

Cookies and Tracking Technologies

Our FairSpin Casino website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage your cookie preferences through your browser settings. For more details, please refer to our separate Cookie Policy.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including compliance with our licensing obligations and applicable financial record-keeping laws. Once retention periods expire, we securely delete or anonymize your information.

Data Security

We at FairSpin implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our security protocols include encryption, secure servers, and restricted access controls. Despite our efforts, no method of transmission over the internet is completely secure, and we encourage you to also take precautions to protect your account credentials.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data when using our FairSpin platform.

• You have the right to access the personal data we hold about you.
• You may request correction of inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal retention obligations.
• You may object to or restrict certain types of processing, including marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.
• You may lodge a complaint with a relevant data protection authority if you believe your rights have been violated.

To exercise any of these rights, please contact our support team at [email protected].

International Data Transfers

As our FairSpin casino serves players across multiple countries, including the United Kingdom, Canada, Germany, Spain, and other regions, your data may be transferred and processed outside your country of residence. We ensure that appropriate safeguards are in place to protect your information during such transfers, in accordance with applicable data protection standards.

Children's Privacy

Our services are strictly intended for individuals who are of legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from an underage individual, we will take immediate steps to delete such data.

Third-Party Links

Our FairSpin website may contain links to third-party websites, including payment providers and affiliate partners. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before sharing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of significant changes by posting the updated policy on our website. We recommend reviewing this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to our team through live chat, available 24/7, via email at [email protected], or through our other support channels, including Telegram, Viber, WhatsApp, and Facebook. We at FairSpin Casino are always ready to assist you with any privacy-related inquiries.